Lifeline Prime Investment Services LLP is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Grievance Redressal Officer (GRO)
Name: Supriya Rajesh Ghadshi
Designation: Admin Executive
Email: support@lifelineinvestment.com
Phone: +919820163772
Address: B-609/610, Agarwal B2B, Kanchpada, Above Silver Oaks Hotel, Malad-Weast, Mumbai-400064, Mumbai
Working hours: 9.00 am to 6.00 pm
How to submit a complaint
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
Complaint resolution process
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | SM / Back Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | SM / Back Office Team | Within 3 working days |
| 3 | Investigation and resolution | concerned authority | Within 7–15 working days |
| 4 | Response communicated to investor | concerned authority | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | GRO | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
Escalation matrix
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Contact to Respective SM | Email / Phone / In person | Acknowledgement: 3 days; Resolution: 7-15 working days |
| Level 2 | Supriya Rajesh Ghadshi | support@lifelineinvestment.com / +919820163772 | 14 working days |
| Level 3 | Mayank Jitendra Shah | mayank@lifelineinvestment.com / 9820206120 | As per their policy |
Escalation to SEBI
If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.